Call Centre Manager
The fleet operator has access to all aspects of the dispatch software: the booking screen, the dispatch screen (and queue), the mapping screen, the search screen and car messaging.
The taxi dispatch screen is the most important screen for the fleet operator. It displays the queue, while allowing the fleet operator to get both a quick overview and an in-depth look at the status of all taxis, jobs and zones, as well as providing for manual dispatch, booking cancellation, assignment of car penalties and operator/car communication. Fleet Operators have the ability to send text messages to individual taxis, selected taxis or all taxis in a fleet, as well as having the option of initiating a hands-free voice conversation with a taxi.
The SmartMove dispatch screen
The mapping screen uses the GPS signals from the taxis to provide a real time picture of taxi movement. Each taxi appears as a small rectangle containing the call number of the taxi. The status of each taxi is shown by the colour of the rectangle and the vehicle speed is also shown.
The search screen provides a quick and easy way to find and modify a booking, with the ability to search by a number of criteria, such as time, number of passengers, type of car, booking number, and more. |
