Call Centre - Taking a Call

SmartMove's booking screen and dispatch software have been designed in consultation with a number of Australian regional and metropolitan taxi companies in order to create the most efficient call-centre possible. SmartMove allows for two levels of operator; the regular telephonist and the fleet operator. The telephonist is only allowed access to the booking screen, while the fleet operator has complete freedom to access mapping, status screens and communication in order to best manage the queue. View the booking screen here.

SmartMove has several features to reduce the load on the call centre:

The automated IVR system will create bookings automatically for registered users;

The system can handle bookings sent by SMS, with replies sent if necessary;

An internet booking form allows registered users to book taxis and check on the status of bookings.

Pre-booked jobs are never overlooked; the software automatically places jobs on the queue and dispatches them at the appropriate time. Jobs can be entered weeks or months in advance and forgotten about - SmartMove will remember.

SmartMove also allows the telephonist to enter additional information about a job (for example comments like 'elderly', 'help with baggage', and so forth) that may be helpful to the driver, which is then sent along with the basic job details.

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