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Web booking system

SmartMove Launches its innovative Web Booking System.

Registered customers can make their own bookings (both asap and pre-bookings), as well as cancel, modify, and view the status of their bookings in real time. Click here for more information.

 

 

What's new

See you at the 2009 ATIA conference in April!

SmartMove's DocketKiller provides an integrated set of features that streamline much of the bookkeeping associated with running a fleet. Read more ...


 

 
 

Why you should make the Smart Move ...

The SmartMove Automated Taxi Dispatch and Tracking System increases fleet efficiency and reduces the cost of owning a taxi fleet. SmartMove is the first Australian-designed and supported dispatching system to deliver the benefits of combining GPS positioning technology with the speed and capacity of mobile phone networks to provide a state-of-the-art computer dispatch solution. Drivers are safer, jobs are allocated more equitably and your business becomes more profitable. SmartMove incorporates a comprehensive range of business reports allowing you to identify areas for improvement—such as optimising your rosters or improving your training programs. Get the most out of your dispatching system by using DocketKiller, SmartMOVE's answer to hand-written dockets and double-handling of customer account information. SmartMove's advanced dispatching algorithm can be customised to accommodate 0, 1 or many ranks, 1-way streets and zones of any size and shape. And you know where every vehicle is, all day, every day.

Improve Customer Satisfaction
  • Pick up your customers on time by taking advantage of SmartMove's high speed dispatch automation.
  • Integrated Caller Line Identification technology means operators can enter bookings faster.
Increase Flexibility in the Call Centre
  • Accept voice or text bookings
  • Take bookings with your own staff, or use a remote call centre, or mix and match.
  • Easily switch over to a remote call centre—no extra hardware or software required.
  • Dedicated 'Job cover' and 'Pre-booking' screens, with the ability to search for jobs both past and future.
  • Flexible text entry via mouse, keyboard, shortcut keys or a combination.
  • Summary screen showing any jobs requiring manual override.
Better Safety for Driver
  • Unlike radio-based systems that do not have the bandwidth to do so, SmartMOVE uses the mobile phone networks to track position and communicate with the base. This means you always know where every car is.
  • Discrete 'panic' button provides mantle of safety.
Better $/km rate
  • Job allocation based on job location and GPS-tracking position of vehicle.
  • Reduce NoShows by getting there sooner.
  • 99% of all dispatch requires no operator intervention after the booking is entered.
  • Accept your next job while processing payment for the current job—then head off in the right direction for the next job.
Save Money
  • Reduce dead kilometres.

System Features

  • Jobs are allocated to taxis automatically as soon as vehicles become available. This reduces turn-around time and removes the need to return to a rank
  • Job allocation depends on the position of each taxi , resulting in reduced pick-up times for customers, a decrease in dead kilometres and less car wear and tear
  • All communication is digital and silent, thus protecting privacy
  • The touch screen interface is very easy to use, and requires very little input, reducing OH&S issues
  • Taxis are tracked in real-time and displayed on a map
  • The dispatch software provides detailed reports on taxi activity and customers
  • Meter on/off status is reported back to base in real-time. Cars become eligible for another job as soon as the meter is switched off.
  • SMS booking (mobile phone text messaging)
  • Web booking allows approved users to make and modify their own taxi bookings and check on the status of their booking
  • Integration with PABX systems, including caller ID
  • Management of account customers, including the production of tax invoices.

Web Booking

SmartMove's Web Booking system allows the customer an unprecedented level of control. Unlike other on-line booking systems where the customer fills in a form, clicks the 'send' button and hopes for the best, the SmartMove customer creates a booking, which they can then modify or cancel, and can view the status of the booking in real time. SmartMove's Web Booking system is designed for regular customers and corporate clients with 'Java' installed on their computer.

   
     
 
     
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